/* ==========================================================================
   CSKH Messenger-Style Chat Widget — refined craft pass
   Keeps existing class hooks (HTML/JS depend on them); elevates the visuals.
   Brand tone preserved: TicketBox green (#2DC275).
   ========================================================================== */

:root {
  --ms-primary: #2DC275;
  --ms-primary-dark: #1fa862;
  --ms-primary-deep: #178a4f;
  /* Messenger-authentic outgoing gradient, in the brand's green family */
  --ms-gradient: linear-gradient(140deg, #34d27f 0%, #2DC275 55%, #18a85f 100%);
  --ms-bg-light: #f0f2f5;
  --ms-bg-incoming: #eceef1;
  --ms-bg-incoming-hover: #e4e6eb;
  --ms-text-dark: #050505;
  --ms-text-light: #ffffff;
  --ms-text-muted: #65676b;
  --ms-divider: rgba(0, 0, 0, 0.06);
  --ms-shadow: 0 16px 48px -8px rgba(15, 38, 26, 0.28), 0 4px 12px rgba(0, 0, 0, 0.08);
  --ms-shadow-sm: 0 2px 10px rgba(0, 0, 0, 0.08);
  --ms-radius-bubble: 18px;
  --ms-radius-bubble-tight: 5px;
  --ms-radius-card: 18px;
  --ms-radius-pill: 22px;
  --ms-ease-spring: cubic-bezier(0.22, 1, 0.36, 1);
}

.tb-chat-widget-container {
  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 1000;
  font-family: var(--font-primary, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif);
}

/* --------------------------------------------------------------------------
   1. Floating Trigger Button
   -------------------------------------------------------------------------- */
.tb-chat-trigger {
  width: 62px;
  height: 62px;
  border-radius: 50%;
  background: var(--ms-gradient);
  color: #fff;
  border: none;
  cursor: pointer;
  box-shadow: 0 8px 24px -4px rgba(45, 194, 117, 0.55), 0 4px 8px rgba(16, 138, 79, 0.25);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 29px;
  transition: transform 0.34s var(--ms-ease-spring), box-shadow 0.34s var(--ms-ease-spring);
  position: relative;
  outline: none;
}

/* Soft breathing halo to draw the eye without being noisy */
.tb-chat-trigger::after {
  content: "";
  position: absolute;
  inset: 0;
  border-radius: 50%;
  box-shadow: 0 0 0 0 rgba(45, 194, 117, 0.4);
  animation: tbTriggerPulse 2.8s var(--ms-ease-spring) infinite;
}

@keyframes tbTriggerPulse {
  0% { box-shadow: 0 0 0 0 rgba(45, 194, 117, 0.38); }
  70% { box-shadow: 0 0 0 16px rgba(45, 194, 117, 0); }
  100% { box-shadow: 0 0 0 0 rgba(45, 194, 117, 0); }
}

.tb-chat-trigger > i {
  position: relative;
  z-index: 1;
  transition: transform 0.34s var(--ms-ease-spring);
}

.tb-chat-trigger:hover {
  transform: scale(1.07);
  box-shadow: 0 12px 30px -4px rgba(45, 194, 117, 0.6), 0 6px 12px rgba(16, 138, 79, 0.3);
}

.tb-chat-trigger:hover > i {
  transform: rotate(-8deg);
}

.tb-chat-trigger:active {
  transform: scale(0.94);
}

.tb-chat-trigger:focus-visible {
  outline: 3px solid var(--color-accent, #ff6f3c);
  outline-offset: 3px;
}

.tb-chat-badge {
  position: absolute;
  top: -3px;
  right: -3px;
  background: linear-gradient(135deg, #ff5a5f, #ef4444);
  color: #fff;
  border-radius: 50%;
  min-width: 22px;
  height: 22px;
  padding: 0 6px;
  font-size: 11px;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
  border: 2px solid #fff;
  box-shadow: 0 2px 6px rgba(239, 68, 68, 0.45);
  z-index: 2;
  animation: tbBadgePop 0.3s var(--ms-ease-spring);
}

@keyframes tbBadgePop {
  from { transform: scale(0); }
  to { transform: scale(1); }
}

/* --------------------------------------------------------------------------
   2. Chat Box Panel Container
   -------------------------------------------------------------------------- */
.tb-chat-panel {
  position: absolute;
  bottom: 80px;
  right: 0;
  width: 384px;
  height: min(596px, calc(100vh - 120px));
  background: #fff;
  border-radius: var(--ms-radius-card);
  box-shadow: var(--ms-shadow);
  border: 1px solid rgba(0, 0, 0, 0.06);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  opacity: 0;
  transform: translateY(24px) scale(0.96);
  transform-origin: bottom right;
  transition: opacity 0.32s var(--ms-ease-spring), transform 0.32s var(--ms-ease-spring);
  pointer-events: none;
}

.tb-chat-panel.is-active {
  opacity: 1;
  transform: translateY(0) scale(1);
  pointer-events: auto;
}

/* --------------------------------------------------------------------------
   3. Panel Header
   -------------------------------------------------------------------------- */
.tb-chat-header {
  background: #fff;
  color: var(--ms-text-dark);
  padding: 12px 14px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid var(--ms-divider);
  flex-shrink: 0;
  position: relative;
  z-index: 2;
}

.tb-chat-header__info {
  display: flex;
  align-items: center;
  gap: 11px;
  min-width: 0;
}

.tb-chat-avatar-container {
  position: relative;
  width: 42px;
  height: 42px;
  flex-shrink: 0;
}

.tb-chat-avatar-img {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  object-fit: cover;
  background-color: #e4e6eb;
  box-shadow: 0 2px 6px rgba(0, 0, 0, 0.12);
}

.tb-chat-status-dot {
  position: absolute;
  bottom: 0;
  right: 0;
  width: 12px;
  height: 12px;
  border-radius: 50%;
  border: 2.5px solid #fff;
  background-color: #b0b3b8;
  transition: background-color 0.25s;
}

.tb-chat-status-dot.online {
  background-color: var(--ms-primary);
  box-shadow: 0 0 0 2px rgba(45, 194, 117, 0.25);
}

.tb-chat-title-group {
  display: flex;
  flex-direction: column;
  gap: 1px;
  min-width: 0;
}

.tb-chat-name-wrapper {
  display: flex;
  align-items: center;
  gap: 6px;
}

.tb-chat-name-wrapper h4 {
  margin: 0;
  font-size: 15px;
  font-weight: 700;
  color: var(--ms-text-dark);
  font-family: var(--font-display, 'Outfit', sans-serif);
  letter-spacing: -0.2px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 180px;
}

.tb-chat-header-chevron {
  font-size: 9px;
  color: var(--ms-text-muted);
  cursor: pointer;
  transition: transform 0.2s;
}

.tb-chat-title-group p {
  margin: 0;
  font-size: 11.5px;
  color: var(--ms-text-muted);
  display: flex;
  align-items: center;
  gap: 5px;
}

.tb-chat-header__actions {
  display: flex;
  align-items: center;
  gap: 2px;
}

.tb-chat-header-action-btn {
  background: none;
  border: none;
  width: 34px;
  height: 34px;
  border-radius: 50%;
  color: var(--ms-primary);
  font-size: 15px;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: background-color 0.18s, transform 0.12s;
}

.tb-chat-header-action-btn:hover {
  background-color: var(--ms-bg-light);
}

.tb-chat-header-action-btn:active {
  transform: scale(0.9);
}

.tb-chat-header-action-btn.close-btn {
  color: #8a8d91;
}

.tb-chat-header-action-btn.close-btn:hover {
  background-color: #ffe9e7;
  color: var(--color-danger, #ef4444);
}

/* --------------------------------------------------------------------------
   4. FAQ Roster Accordion
   -------------------------------------------------------------------------- */
.tb-chat-faqs {
  background: #fff;
  border-bottom: 1px solid var(--ms-divider);
  flex-shrink: 0;
}

.tb-chat-faqs__header {
  padding: 9px 16px;
  font-size: 12px;
  font-weight: 600;
  color: var(--ms-text-muted);
  display: flex;
  align-items: center;
  justify-content: space-between;
  cursor: pointer;
  user-select: none;
  transition: background-color 0.18s, color 0.18s;
}

.tb-chat-faqs__header:hover {
  background-color: var(--ms-bg-light);
  color: var(--ms-primary-dark);
}

.tb-chat-faqs__header > span {
  display: flex;
  align-items: center;
  gap: 7px;
}

.tb-chat-faqs__list {
  max-height: 168px;
  overflow-y: auto;
  border-top: 1px solid var(--ms-divider);
  background: #fff;
}

.faq-item {
  border-bottom: 1px solid var(--ms-divider);
}

.faq-item:last-child {
  border-bottom: none;
}

.faq-question {
  width: 100%;
  text-align: left;
  background: none;
  border: none;
  padding: 11px 16px;
  font-size: 12.5px;
  font-weight: 500;
  color: var(--ms-text-dark);
  cursor: pointer;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 10px;
  transition: background-color 0.15s;
}

.faq-question:hover {
  background-color: var(--ms-bg-light);
}

.faq-question i {
  font-size: 10px;
  color: var(--ms-text-muted);
  transition: transform 0.2s;
}

.faq-answer {
  padding: 0 16px 12px;
  font-size: 12.5px;
  color: var(--ms-text-muted);
  line-height: 1.55;
  display: none;
  animation: faqAnswerIn 0.22s var(--ms-ease-spring);
}

@keyframes faqAnswerIn {
  from { opacity: 0; transform: translateY(-4px); }
  to { opacity: 1; transform: translateY(0); }
}

/* --------------------------------------------------------------------------
   5. Onboarding / Start Chat Form
   -------------------------------------------------------------------------- */
.tb-chat-start-container,
.tb-chat-offline-container {
  flex-grow: 1;
  padding: 26px 24px;
  overflow-y: auto;
  background:
    radial-gradient(120% 70% at 50% -10%, rgba(45, 194, 117, 0.10), transparent 60%),
    #fff;
  display: flex;
  flex-direction: column;
}

.tb-chat-start-banner,
.tb-chat-offline-banner {
  text-align: center;
  margin-bottom: 22px;
}

.tb-chat-start-icon,
.tb-chat-offline-icon {
  width: 64px;
  height: 64px;
  border-radius: 50%;
  background: var(--ms-gradient);
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 14px;
  font-size: 27px;
  color: #fff;
  box-shadow: 0 10px 26px -6px rgba(45, 194, 117, 0.55);
}

.tb-chat-offline-icon {
  background: linear-gradient(140deg, #7c858e, #4a5158);
  box-shadow: 0 10px 26px -6px rgba(72, 79, 86, 0.4);
}

.tb-chat-start-banner h4,
.tb-chat-offline-banner h4 {
  margin: 0 0 7px;
  font-size: 19px;
  color: var(--ms-text-dark);
  font-family: var(--font-display, 'Outfit', sans-serif);
  font-weight: 700;
  letter-spacing: -0.3px;
}

.tb-chat-start-banner p,
.tb-chat-offline-banner p {
  margin: 0;
  font-size: 12.5px;
  color: var(--ms-text-muted);
  line-height: 1.55;
  padding: 0 6px;
}

.tb-chat-start-form,
.tb-chat-offline-form {
  display: flex;
  flex-direction: column;
  gap: 15px;
}

.form-group-modern {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.form-label-modern {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.4px;
  color: var(--ms-text-muted);
}

.input-with-icon-wrapper {
  position: relative;
  display: flex;
  align-items: center;
}

.input-icon-modern {
  position: absolute;
  left: 14px;
  color: #9aa0a6;
  font-size: 14px;
  pointer-events: none;
  transition: color 0.2s;
}

.form-input-modern {
  width: 100%;
  border: 1.5px solid transparent;
  background-color: var(--ms-bg-light);
  border-radius: 12px;
  padding: 12px 14px 12px 39px;
  font-size: 13.5px;
  outline: none;
  font-family: inherit;
  color: var(--ms-text-dark);
  box-sizing: border-box;
  transition: background-color 0.2s, border-color 0.2s, box-shadow 0.2s;
}

.form-input-modern::placeholder {
  color: #9aa0a6;
}

.form-input-modern:hover {
  background-color: var(--ms-bg-incoming-hover);
}

.form-input-modern:focus {
  background-color: #fff;
  border-color: var(--ms-primary);
  box-shadow: 0 0 0 4px rgba(45, 194, 117, 0.15);
}

.form-input-modern:focus + .input-icon-modern {
  color: var(--ms-primary);
}

.text-area-wrapper {
  align-items: flex-start;
}

.text-area-icon {
  top: 14px;
}

.form-textarea-modern {
  resize: none;
  padding-top: 12px;
  line-height: 1.5;
}

.tb-chat-start-btn-modern {
  width: 100%;
  padding: 13px 20px;
  font-size: 14px;
  font-weight: 600;
  color: #fff;
  background: var(--ms-gradient);
  border: none;
  border-radius: 12px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  box-shadow: 0 6px 16px -4px rgba(45, 194, 117, 0.5);
  transition: transform 0.2s var(--ms-ease-spring), box-shadow 0.2s, filter 0.2s;
  font-family: var(--font-display, 'Outfit', sans-serif);
  margin-top: 6px;
}

.tb-chat-start-btn-modern:hover {
  transform: translateY(-2px);
  box-shadow: 0 10px 22px -4px rgba(45, 194, 117, 0.6);
  filter: brightness(1.04);
}

.tb-chat-start-btn-modern:active {
  transform: translateY(0);
  box-shadow: 0 3px 8px rgba(45, 194, 117, 0.3);
}

.tb-chat-start-btn-modern:disabled {
  background: #ccd0d5;
  color: #8a8d91;
  cursor: not-allowed;
  transform: none;
  box-shadow: none;
  filter: none;
}

.tb-chat-start-btn-modern.offline-submit-btn {
  background: linear-gradient(140deg, #7c858e, #4a5158);
  box-shadow: 0 6px 16px -4px rgba(72, 79, 86, 0.4);
}

.tb-chat-start-btn-modern.offline-submit-btn:hover {
  box-shadow: 0 10px 22px -4px rgba(72, 79, 86, 0.5);
}

/* --------------------------------------------------------------------------
   6. Live Chat Messages Area
   -------------------------------------------------------------------------- */
.tb-chat-body {
  flex-grow: 1;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  background:
    radial-gradient(100% 60% at 50% 0%, rgba(45, 194, 117, 0.05), transparent 55%),
    #fff;
}

.tb-chat-messages {
  flex-grow: 1;
  padding: 18px 14px 8px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 2px;
  scroll-behavior: smooth;
  overscroll-behavior: contain;
}

/* Sleek scrollbars */
.tb-chat-messages::-webkit-scrollbar,
.tb-chat-panel::-webkit-scrollbar,
.tb-chat-faqs__list::-webkit-scrollbar,
.tb-chat-start-container::-webkit-scrollbar {
  width: 6px;
}

.tb-chat-messages::-webkit-scrollbar-track,
.tb-chat-faqs__list::-webkit-scrollbar-track,
.tb-chat-start-container::-webkit-scrollbar-track {
  background: transparent;
}

.tb-chat-messages::-webkit-scrollbar-thumb,
.tb-chat-faqs__list::-webkit-scrollbar-thumb,
.tb-chat-start-container::-webkit-scrollbar-thumb {
  background: rgba(0, 0, 0, 0.12);
  border-radius: 4px;
}

.tb-chat-messages::-webkit-scrollbar-thumb:hover,
.tb-chat-faqs__list::-webkit-scrollbar-thumb:hover,
.tb-chat-start-container::-webkit-scrollbar-thumb:hover {
  background: rgba(0, 0, 0, 0.22);
}

/* --------------------------------------------------------------------------
   7. Speech Bubbles
   -------------------------------------------------------------------------- */
.chat-message-row {
  display: flex;
  width: 100%;
  margin-bottom: 2px;
  position: relative;
  align-items: flex-end;
  animation: bubbleRise 0.26s var(--ms-ease-spring);
}

@keyframes bubbleRise {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

.chat-message-row.customer-row {
  justify-content: flex-end;
}

.chat-message-row.admin-row {
  justify-content: flex-start;
  padding-left: 36px;
}

.chat-message-avatar-container {
  position: absolute;
  left: 0;
  bottom: 0;
  width: 28px;
  height: 28px;
}

.chat-message-avatar {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  object-fit: cover;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.15);
}

.chat-bubble {
  max-width: 70%;
  padding: 9px 13px;
  font-size: 13.5px;
  line-height: 1.45;
  word-wrap: break-word;
  box-sizing: border-box;
  position: relative;
}

/* Outgoing (customer) — brand gradient */
.chat-bubble.customer {
  background: var(--ms-gradient);
  color: var(--ms-text-light);
  align-self: flex-end;
  border-radius: var(--ms-radius-bubble) var(--ms-radius-bubble-tight) var(--ms-radius-bubble-tight) var(--ms-radius-bubble);
  box-shadow: 0 1px 2px rgba(24, 138, 79, 0.25);
}

.chat-bubble.customer.group-first { border-top-right-radius: var(--ms-radius-bubble); }
.chat-bubble.customer.group-last { border-bottom-right-radius: var(--ms-radius-bubble); }
.chat-bubble.customer.group-single { border-radius: var(--ms-radius-bubble); }

/* Incoming (admin) — soft gray */
.chat-bubble.admin {
  background-color: var(--ms-bg-incoming);
  color: var(--ms-text-dark);
  align-self: flex-start;
  border-radius: var(--ms-radius-bubble-tight) var(--ms-radius-bubble) var(--ms-radius-bubble) var(--ms-radius-bubble-tight);
}

.chat-bubble.admin.group-first { border-top-left-radius: var(--ms-radius-bubble); }
.chat-bubble.admin.group-last { border-bottom-left-radius: var(--ms-radius-bubble); }
.chat-bubble.admin.group-single { border-radius: var(--ms-radius-bubble); }

.chat-time {
  font-size: 10px;
  color: #9aa0a6;
  margin: 8px 0;
  align-self: center;
  text-align: center;
  width: 100%;
  display: block;
  font-weight: 500;
}

.chat-bubble-time-sub {
  font-size: 9px;
  opacity: 0.6;
  margin-top: 3px;
  display: block;
  text-align: right;
}

.chat-bubble.customer .chat-bubble-time-sub {
  color: rgba(255, 255, 255, 0.9);
}

.chat-bubble.admin .chat-bubble-time-sub {
  color: var(--ms-text-muted);
}

.chat-sender-name {
  font-size: 10px;
  font-weight: 600;
  color: var(--ms-text-muted);
  margin-bottom: 2px;
  margin-left: 4px;
  display: block;
}

/* System / welcome bubbles */
.chat-bubble.system-bubble {
  align-self: center;
  max-width: 90%;
  background: linear-gradient(180deg, #ffffff, #f7fbf9);
  border: 1px solid var(--ms-divider);
  border-radius: 16px;
  text-align: center;
  color: var(--ms-text-dark);
  font-size: 12.5px;
  padding: 14px 16px;
  box-shadow: var(--ms-shadow-sm);
  margin: 12px 0;
  line-height: 1.55;
}

.chat-bubble.system-bubble .system-icon {
  margin-bottom: 7px;
  font-size: 22px;
  color: var(--ms-primary);
}

.chat-bubble.system-bubble strong {
  color: var(--ms-primary-dark);
}

.chat-bubble.system-bubble .system-text {
  line-height: 1.6;
}

/* Multi-line system cards (ticket request/status) read better left-aligned */
.chat-bubble.system-bubble .system-text:not(:only-child) {
  text-align: left;
}

.chat-bubble.system-bubble .chat-time {
  margin-top: 7px;
  margin-bottom: 0;
  font-size: 9px;
}

#startNewChatBtn {
  margin-top: 10px;
  background: var(--ms-gradient);
  border: none;
  color: #fff;
  font-weight: 600;
  padding: 8px 16px;
  border-radius: 10px;
  font-size: 12px;
  cursor: pointer;
  transition: transform 0.18s var(--ms-ease-spring), box-shadow 0.18s;
  box-shadow: 0 4px 12px -3px rgba(45, 194, 117, 0.5);
}

#startNewChatBtn:hover {
  transform: translateY(-1.5px);
  box-shadow: 0 7px 16px -3px rgba(45, 194, 117, 0.6);
}

/* --------------------------------------------------------------------------
   8. Typing Indicator
   -------------------------------------------------------------------------- */
.tb-chat-typing-indicator {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  padding: 2px 16px 12px;
  align-self: flex-start;
}

.tb-chat-typing-avatar-container {
  width: 28px;
  height: 28px;
  flex-shrink: 0;
}

.tb-chat-typing-avatar {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.15);
}

.tb-chat-typing-bubble {
  background-color: var(--ms-bg-incoming);
  padding: 11px 14px;
  border-radius: 16px 16px 16px 5px;
  display: flex;
  align-items: center;
  gap: 4px;
  height: 34px;
  box-sizing: border-box;
}

.tb-chat-typing-bubble .dot {
  width: 7px;
  height: 7px;
  background-color: #9aa0a6;
  border-radius: 50%;
  animation: msTypingDot 1.3s infinite ease-in-out;
}

.tb-chat-typing-bubble .dot:nth-child(2) { animation-delay: 0.2s; }
.tb-chat-typing-bubble .dot:nth-child(3) { animation-delay: 0.4s; }

@keyframes msTypingDot {
  0%, 100% { transform: translateY(0); opacity: 0.4; }
  50% { transform: translateY(-5px); opacity: 1; }
}

/* --------------------------------------------------------------------------
   9. Footer / Composer
   -------------------------------------------------------------------------- */
.tb-chat-footer-modern {
  padding: 8px 12px 14px;
  background: #fff;
  border-top: 1px solid var(--ms-divider);
  flex-shrink: 0;
  display: flex;
  flex-direction: column;
  gap: 7px;
}

.tb-chat-tools-container {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 0 4px;
}

.tb-chat-tool-btn {
  background: none;
  border: none;
  color: var(--ms-primary);
  font-size: 17px;
  cursor: pointer;
  padding: 5px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background-color 0.18s, transform 0.12s;
}

.tb-chat-tool-btn:hover {
  background-color: var(--ms-bg-light);
  transform: scale(1.1);
}

.tb-chat-tool-btn:active {
  transform: scale(0.92);
}

.tb-chat-tool-btn.gif-btn {
  font-size: 10px;
  font-weight: 800;
  border: 2px solid var(--ms-primary);
  width: 26px;
  height: 22px;
  padding: 0;
  border-radius: 6px;
  letter-spacing: -0.2px;
}

.tb-chat-input-form-modern {
  display: flex;
  gap: 8px;
  align-items: center;
}

.tb-chat-input-pill {
  flex-grow: 1;
  background-color: var(--ms-bg-light);
  border-radius: var(--ms-radius-pill);
  padding: 7px 12px 7px 16px;
  display: flex;
  align-items: center;
  border: 1.5px solid transparent;
  transition: background-color 0.2s, border-color 0.2s, box-shadow 0.2s;
}

.tb-chat-input-pill:focus-within {
  background-color: #fff;
  border-color: rgba(45, 194, 117, 0.5);
  box-shadow: 0 0 0 3px rgba(45, 194, 117, 0.12);
}

#chatMessageInput {
  flex-grow: 1;
  border: none;
  background: transparent;
  font-size: 14px;
  outline: none;
  color: var(--ms-text-dark);
  padding: 4px 0;
  font-family: inherit;
}

#chatMessageInput::placeholder {
  color: #9aa0a6;
}

#chatMessageInput:disabled {
  cursor: not-allowed;
}

.tb-chat-emoji-pill-btn {
  background: none;
  border: none;
  color: var(--ms-primary);
  font-size: 18px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 2px;
  border-radius: 50%;
  transition: background-color 0.18s, transform 0.12s;
}

.tb-chat-emoji-pill-btn:hover {
  background-color: rgba(45, 194, 117, 0.12);
  transform: scale(1.1);
}

.tb-chat-action-btn-modern {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  background: none;
  border: none;
  color: var(--ms-primary);
  font-size: 20px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: transform 0.25s var(--ms-ease-spring), background-color 0.2s, box-shadow 0.2s;
}

.tb-chat-action-btn-modern:hover {
  background-color: var(--ms-bg-light);
  transform: scale(1.1);
}

.tb-chat-action-btn-modern:active {
  transform: scale(0.88);
}

.tb-chat-action-btn-modern.send-mode {
  background: var(--ms-gradient);
  color: #fff;
  font-size: 15px;
  box-shadow: 0 4px 12px -2px rgba(45, 194, 117, 0.55);
}

.tb-chat-action-btn-modern.send-mode:hover {
  filter: brightness(1.05);
  box-shadow: 0 6px 16px -2px rgba(45, 194, 117, 0.65);
}

.tb-chat-action-btn-modern:disabled {
  color: #ccd0d5;
  cursor: not-allowed;
  background: none;
  box-shadow: none;
  transform: none;
}

/* --------------------------------------------------------------------------
   10. Responsive
   -------------------------------------------------------------------------- */
@media (max-width: 576px) {
  .tb-chat-widget-container {
    bottom: 16px;
    right: 16px;
  }

  .tb-chat-panel {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    width: 100%;
    height: 100%;
    height: 100dvh;
    border-radius: 0;
    border: none;
    box-shadow: none;
  }

  /* Force clean flex layout without wrapping or overlapping */
  .tb-chat-input-form-modern {
    display: flex !important;
    width: 100% !important;
    align-items: center !important;
    gap: 8px !important;
    box-sizing: border-box !important;
  }

  /* Prevent iOS automatic zoom when focusing on text input */
  #chatMessageInput, 
  .form-input-modern {
    font-size: 16px !important;
    min-width: 0 !important;
  }

  /* Input pill styling for mobile - height aligned to 42px */
  .tb-chat-input-pill {
    flex: 1 !important;
    min-width: 0 !important;
    height: 42px !important;
    padding: 0 12px 0 16px !important;
    box-sizing: border-box !important;
    display: flex !important;
    align-items: center !important;
  }

  /* Modern action button for mobile - 42px height to perfectly match the pill, no overlap */
  .tb-chat-action-btn-modern {
    width: 42px !important;
    height: 42px !important;
    font-size: 20px !important;
    flex-shrink: 0 !important;
    background: transparent !important;
    color: var(--ms-primary) !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    box-sizing: border-box !important;
    border-radius: 50% !important;
    margin: 0 !important;
    box-shadow: none !important;
  }

  .tb-chat-action-btn-modern.send-mode {
    background: var(--ms-gradient) !important;
    color: #fff !important;
    font-size: 16px !important;
    box-shadow: 0 4px 10px -2px rgba(45, 194, 117, 0.4) !important;
  }

  /* Safe area support for mobile notch screens */
  .tb-chat-footer-modern {
    padding: 10px 12px max(14px, env(safe-area-inset-bottom)) !important;
  }
}

/* --------------------------------------------------------------------------
   11. Accessibility & Reduced Motion
   -------------------------------------------------------------------------- */
@media (prefers-reduced-motion: reduce) {
  .tb-chat-trigger,
  .tb-chat-panel,
  .tb-chat-start-btn-modern,
  .tb-chat-action-btn-modern,
  .tb-chat-tool-btn,
  .tb-chat-header-action-btn,
  .chat-message-row,
  #startNewChatBtn {
    transition: none !important;
    animation: none !important;
  }

  .tb-chat-trigger::after {
    animation: none !important;
  }

  .tb-chat-typing-bubble .dot {
    animation: none;
    opacity: 0.7;
  }
}


/* ════════════════════════════════════════════════════════════
   Ticket Status Card (approved / rejected) — customer widget
   ════════════════════════════════════════════════════════════ */
.chat-bubble.ticket-status-bubble {
  align-self: stretch;
  max-width: 100%;
  background: transparent !important;
  border: 0 !important;
  box-shadow: none !important;
  padding: 4px 6px !important;
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.chat-bubble.ticket-status-bubble .chat-time {
  align-self: center;
  font-size: 10px;
  color: #9aa3af;
  margin-top: 2px;
}

.tsc {
  border-radius: 18px;
  overflow: hidden;
  background: #ffffff;
  border: 1px solid #e8edf2;
  box-shadow: 0 8px 24px -12px rgba(16, 24, 40, 0.25);
  animation: tscPop 0.4s cubic-bezier(0.34, 1.56, 0.64, 1);
}
@keyframes tscPop {
  0% { transform: scale(0.94) translateY(6px); opacity: 0; }
  100% { transform: scale(1) translateY(0); opacity: 1; }
}

/* Header band */
.tsc__head {
  position: relative;
  padding: 18px 16px 14px;
  text-align: center;
  color: #fff;
  overflow: hidden;
}
.tsc__head::after {
  content: "";
  position: absolute;
  inset: 0;
  background-image: radial-gradient(circle at 20% 18%, rgba(255,255,255,0.18) 0, transparent 42%);
  pointer-events: none;
}
.tsc--approved .tsc__head { background: linear-gradient(135deg, #22c55e, #16a34a); }
.tsc--rejected .tsc__head { background: linear-gradient(135deg, #f87171, #ef4444); }
.tsc__badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 46px;
  height: 46px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.22);
  font-size: 20px;
  margin-bottom: 8px;
  box-shadow: 0 0 0 6px rgba(255, 255, 255, 0.12);
}
.tsc__title { font-size: 16px; font-weight: 800; letter-spacing: 0.2px; }
.tsc__sub { font-size: 12px; opacity: 0.92; margin-top: 2px; }

/* Detail rows */
.tsc__rows { padding: 12px 16px 4px; display: flex; flex-direction: column; gap: 8px; }
.tsc__row { display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.tsc__label { font-size: 12.5px; color: #6b7280; display: inline-flex; align-items: center; gap: 6px; }
.tsc__val { font-size: 13px; font-weight: 700; color: #111827; }
.tsc__code {
  font-family: "SFMono-Regular", Consolas, monospace;
  letter-spacing: 0.5px;
  background: #f3f4f6;
  padding: 2px 8px;
  border-radius: 6px;
}
.tsc__chip { font-size: 11px; font-weight: 800; padding: 3px 10px; border-radius: 999px; text-transform: uppercase; letter-spacing: 0.4px; }
.tsc__chip--ok { background: #dcfce7; color: #15803d; }
.tsc__chip--bad { background: #fee2e2; color: #b91c1c; }

/* Gift highlight */
.tsc__gift {
  margin: 12px 14px 4px;
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px;
  border-radius: 14px;
  background: linear-gradient(135deg, #fff7ed, #ffedd5);
  border: 1px dashed #fdba74;
}
.tsc__gift-emoji { font-size: 28px; line-height: 1; animation: giftWiggle 2.2s ease-in-out infinite; }
@keyframes giftWiggle {
  0%, 88%, 100% { transform: rotate(0); }
  91% { transform: rotate(-12deg); }
  94% { transform: rotate(10deg); }
  97% { transform: rotate(-6deg); }
}
.tsc__gift-title { font-size: 12.5px; font-weight: 700; color: #9a3412; line-height: 1.35; }
.tsc__gift-code {
  margin-top: 4px;
  display: inline-block;
  font-family: "SFMono-Regular", Consolas, monospace;
  font-size: 14px;
  font-weight: 800;
  color: #c2410c;
  letter-spacing: 1px;
}

/* Rejection reason */
.tsc__reason {
  margin: 10px 14px 4px;
  padding: 10px 12px;
  border-radius: 12px;
  background: #fef2f2;
  border: 1px solid #fecaca;
  display: flex;
  flex-direction: column;
  gap: 3px;
}
.tsc__reason-label { font-size: 11px; font-weight: 700; color: #b91c1c; text-transform: uppercase; letter-spacing: 0.3px; }
.tsc__reason-text { font-size: 13px; color: #7f1d1d; line-height: 1.4; }

/* Actions */
.tsc__actions { padding: 12px 14px 14px; display: flex; flex-wrap: wrap; gap: 8px; }
.tsc__btn {
  flex: 1 1 auto;
  min-width: 96px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  font-size: 12.5px;
  font-weight: 700;
  padding: 9px 12px;
  border-radius: 10px;
  cursor: pointer;
  text-decoration: none;
  border: 1px solid transparent;
  transition: transform 0.12s ease, box-shadow 0.12s ease, background 0.12s ease;
}
.tsc__btn:hover { transform: translateY(-1px); }
.tsc__btn--primary { background: linear-gradient(135deg, #2DC275, #16a34a); color: #fff; box-shadow: 0 6px 14px -6px rgba(34, 197, 94, 0.6); }
.tsc__btn--ghost { background: #f3f4f6; color: #374151; border-color: #e5e7eb; }
.tsc__btn--ghost:hover { background: #e5e7eb; }

/* Popover styles for Chat Widget tools */
.tb-chat-popover {
  position: absolute;
  bottom: calc(100% + 4px);
  left: 12px;
  background: #fff;
  border: 1px solid var(--ms-divider);
  border-radius: 12px;
  box-shadow: var(--ms-shadow);
  padding: 8px 12px;
  display: flex;
  gap: 8px;
  z-index: 100;
  animation: popoverFadeIn 0.2s var(--ms-ease-spring);
}
@keyframes popoverFadeIn {
  from { opacity: 0; transform: translateY(5px) scale(0.95); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}
.emoji-option, .sticker-option {
  font-size: 20px;
  cursor: pointer;
  transition: transform 0.15s;
}
.emoji-option:hover, .sticker-option:hover {
  transform: scale(1.25);
}
.gif-option {
  width: 90px;
  height: 60px;
  object-fit: cover;
  border-radius: 6px;
  cursor: pointer;
  transition: opacity 0.15s, transform 0.15s;
}
.gif-option:hover {
  opacity: 0.85;
  transform: scale(1.05);
}

/* Resale Card bubble style for customer widget */
.resale-card-bubble {
  background: #fff;
  border: 1.5px solid var(--ms-primary, #2DC275);
  border-radius: var(--ms-radius-card, 18px);
  overflow: hidden;
  box-shadow: var(--ms-shadow-sm);
  text-align: left;
  max-width: 320px;
  margin: 8px 0;
  display: flex;
  flex-direction: column;
}
.resale-card-head {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 12px 14px;
  background: #f8fafc;
  border-bottom: 1px solid var(--ms-divider);
}
.resale-card-body {
  padding: 12px 14px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.resale-card-row {
  display: flex;
  justify-content: space-between;
  font-size: 12px;
  gap: 12px;
}
.resale-card-row span {
  color: var(--ms-text-muted, #65676b);
}
.resale-card-row strong {
  text-align: right;
  word-break: break-word;
  color: var(--ms-text-dark, #050505);
}
.resale-card-row.full {
  flex-direction: column;
  align-items: flex-start;
  gap: 2px;
}
.resale-card-row.full strong {
  text-align: left;
}
.resale-card-code {
  font-family: monospace;
  background: #f1f5f9;
  padding: 1px 6px;
  border-radius: 4px;
}
.resale-card-status {
  padding: 10px 14px;
  border-top: 1px solid var(--ms-divider);
  text-align: center;
  background: #f8fafc;
}